In addition to the successfully completed industrialization of classical production processes in many areas of production, the industrialization of IT processes and organization structures is now becoming increasingly important. The point of this kind of industrialization is to achieve the optimal depth of production through strategic insourcing and outsourcing, thus increasing the flexibility of the company’s own individual IT set-up and optimizing processes, which leads to a reduction in costs.
Our consultants support you with:
- Developing a sourcing strategy for the optimal IT production depth
- Setting up shared service centers within the framework of a demand and supply organization
- Carrying out outsourcing by accompanying you through all the required steps, from the invitation to tender to the transformation phase and on to operative benchmarking
- Identifying potential for standardization and consolidation
- Drawing up an IT zoning plan and consolidating the IT systems
- Optimization or Implementation of service management (e.g. based on ITIL®).
We are absolutely convinced that there are also plenty of potential savings to be made at your company by implementing the appropriate insourcing and outsourcing strategies. To analyze the potential for optimization, we have used all of our project experience to develop the “Sourcing Readiness Check”. This provides you with an overview of the sourcing options with regard to portfolios and capabilities.
Beside the sourcing strategy a consistent implementation and realization of service management with a distinctive customer focus and a high degree of service readiness is the basis of operational excellence for successful companies. In collaboration with our customers we work on the standardization of IT processes, based on best practices like ITIL or standards like ISO 20000 / BS 1500 as well as on buildup and extension of an efficient service organization. That’s the only way for successful companies to optimize their day-to-day operations and to ensure the long-term contribution of the IT to the company’s success.
Our consultants support you with:
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Performance determination for your IT processes in selected process areas
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Conception and implementation of efficient IT processes with a high customer orientation
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Representation of your sourcing strategy in the management processes
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Definition of Business SLAs and derivation of provider contracts
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Derivation and implementation of an corresponding organizational structure
Complex sourcing strategies with changing vertical integrations require an optimized definition and embedding of the Service Management with regard to an effective business IT alignment. Our experts support you with design and implementation of service management processes as well as with derivation and implementation of a corresponding organizational structure. With implementation power and a high degree of pragmatism we assure a bespoke solution for you.