business value initiatives

Many companies have already deployed a CRM solution, without achieving the business benefits that they had hoped for. There are various reasons why this can be the case:

• a lack of acceptance by users
• the system operation is too complex
• insufficient data quality
• omissions in reporting

As a result, management decisions are often not made on the basis of data that is systematic. In addition, there is the problem that existing CRM systems often resemble bookkeeping systems, and do not provide the sales department with any benefits, such as selling more and, above all, selling more successfully.

ESPRiT has proved in the past that even existing systems can fulfill their potential benefit, without the necessity for complex software adaptations. To this end we have developed a special business value solution approach that ensures that the goal is achieved by use of a combination of defined objectives, governance, and coaching.

project reviews

Many projects have been diverted from their original business objectives by the time they reach the advanced stages of implementation. The focus tends to be shifted to finding solutions to technical problems. On the basis of our special review methodology and our many years of project experience, we are able to support you with the task of refocusing a project on the original business objectives and clearing away any superfluous work. As a result, project costs are reduced and the success of the project is ensured.