In the last few years, the demands placed upon company IT departments have been increasing: Lean structures and processes should mean that IT departments can react flexibly to the requirements involved in achieving corporate goals, and targets for higher quality with reduced costs should be reached more quickly.

It is no longer just a question of whether these demands have been met; the pertinent question now is: How well have they been met? Which performance indicators can be used to best describe the performance of IT services? How can costs be cut still further through the standardization, consolidation, or outsourcing of IT services? To what extent can expenditure on operations and maintenance be shifted across to IT system development projects that give greater benefit? How can greater flexibility allow the IT department to contribute more to the success of the company?

We have supported a host of world-class organizations to meet these challenges, clients such as Siemens, Swiss Federal Railways, The German Federal Ministry of Finance, Swisscom, and Thomas Cook. In particular, we focus on:

• IT strategy and governance
• Business alignment and agility in IT
• Industrialization of IT through use of sourcing strategies
• Service management and operational excellence

To create a future-oriented IT set-up, it is essential to use a stringent and absolutely methodical approach. As well as focusing on core IT questions, it is vital to maintain close orientation to the actual technical business processes if genuine success is to be achieved. So as to best come to grips with the wide range of requirements for IT, ESPRiT Consulting has developed the “IT Management Framework“. This approach is based on the core IT processes “plan - build – run”, as well as IT governance, IT reporting, IT customer management, and IT administration.

By implementing this methodology as a basis, it is possible to ensure a complete overview of the project during all phases, and that means optimal results are achieved for all concerned (executive management, the IT department, specialist departments, external customers of the IT department).

ESPRiT consultants are fast and effective because, more than anything, they rely on clear methodology, stringent analysis techniques, and innovative tools. Our flexible teams see the project through from the first day to the last – pragmatically and for a fair price. All of our people speak your language, and none of them think they are too important to deal with your requests. Our goal is your success, and it’s a goal we love to achieve.