Munich Airport, which has more than 34 million passengers every year, has been using SAP CRM for some years now. With demands increasing on the customer relationship management system (requirement for an intuitively operable, browser-based tool), Munich Airport decided to make an upgrade from SAP CRM 2005 to SAP CRM 2007.
Here it was important to adapt the system to the requirements of the customer, and to promote acceptance for the new system. This was achieved using the completely overhauled user interface of SAP CRM 2007. Thanks to this modern graphical user interface, it was possible to significantly increase user satisfaction levels. With the client-side integration in Outlook, customer data can, when necessary, be called up in the user’s familiar working environment so that the data is readily available and easy to manage.
ESPRiT Consulting provided support right from the word go with the evaluation and the analysis of the relevant areas to be replaced. By involving key personnel on the customer side, the transfer of know-how was secured, thus guarantying that the subsequent handover to operations could be carried out smoothly.